HeadCheck Health
Web App and Mobile App
Allowing sports leagues and teams to view injury insights and action items for their athletes.
Responsible for:
UX Strategy, UX Leadership, Ideation, Design System Development, Customer Discovery, User Testing, Supervision of development and QA teams
Tools:
Figma, Miro, Pen & Paper
MY WORK
As the sole UX/UI Designer at HeadCheck Health, my work involved:
• Leading the UX Strategy across all 3 products.
• Cultivating, guiding, and inspiring the product team, and fostering a collaborative, supportive environment of design-thinking and innovation!
• Setting & achieving priorities that struck the perfect balance between supporting the users and the business.
• Working closely with executives and the COO to build roadmaps for the long term product vision.
• Designing and streamlining product processes.
UX Strategy and Leadership:
• Creating a Design System including (but not limited to) colours, typography, icons, component etc to manage design at scale and ensure consistent user experience.
• Producing end-to-end design from discovery to product shipment, and delivering UX deliverables such as user research, wireframes, prototypes, and QA support.
• Advocating for accessibility and inclusivity.
• Anticipating and designing for edge cases.
• Restructuring and maintaining clear information architecture across both web and mobile.
• Interpreting data and qualitative feedback, and leveraging metrics to inform design decision.
• Developer handoff and overseeing the development team to ensure implementation follows design.
Product Design:
A password protected sample of this case study can be found here:
PROJECT SNAPSHOT
As a concussion protocol management software, HeadCheck Health empowers sports leagues to take care of their athletes.
The current dashboard on the HeadCheck app did not provide enough value to our current users, and did not align with HeadCheck's overarching goals of supporting all members involved in the identification, management, and care of a suspected concussion.
My task started off simply enough: The ask was to redesign the three widgets on the current dashboard.
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THE OLD DESIGN
Our old design of the dashboard is
shown to the left.
Our old dashboard was a bandaid solution to a complex problem. There had been some exploration of what our users wanted to see on their dashboard, but no deep dive into what our users deeply valued, and what they truly cared about. It did not meet user's needs, and users couldn't connect with it in a meaningful way.
THE SOLUTION
After undergoing a comprehensive exploration of customer needs, I recognized the pivotal role the dashboard played in our users' experience. Taking care of athletes was the number one goal in our user's minds, and the dashboard had to allow them to do that.
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After hearing from customers, I expanded the redesign to include nine new widgets addressing specific user needs, and created a roadmap which mapped out the release schedule of the new dashboard. This new dashboard was more personable, provided deeper insights, and allowed users to access the information they needed!
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